Keune Haircosmetics United Kingdom Unit 1, 100 Museum Street Postbuilding, London WC1A 1EP, United Kingdom VAT: GB402120866

1. Applicability

2. The offer

3. Placing an order

4. Privacy

5. Prices

6. Right of withdrawal

7. Guarantee

8. Delivery and execution

9. Payment

10. Complaints and disputes

11. Copyright

1.1 These are the general terms and conditions for the use of our website, every offer from Keune on our website/webshop and every distance contract concluded between Keune and you, as a consumer. We advise you to read these terms and conditions carefully before using our website or placing an order in our webshop. By using this website or placing an order in our webshop, you agree to our terms and conditions. Deviations from these conditions are only binding if Keune has agreed to this in writing. Of course, these general terms and conditions do not affect your legal rights as a consumer. As a condition of using our website, you warrant to Keune Haircosmetics that you will not use our website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You must not use our website in any way that could damage, disable, overburden or impair our website, or interfere with any other party's use of our website.

1.2 It is not permitted to use our website for unlawful purposes or in a way that is detrimental to Keune's interests. You must not use our website in any way that could damage, disable, overburden or impair our website, or interfere with others' use of our website.

1.3 Keune reserves the right to change these terms and conditions, and other provisions and notices on our website at any time. Any adjustments to these terms and conditions will of course not apply to orders that have already been placed.

1.4 These general terms and conditions apply to the use of the Keune.com website and to the sale of the products offered via this website. Keune is not liable for products offered/supplied by third parties on other websites.

2.1 We do our utmost to ensure that our webshop contains as complete and accurate a description of our products as possible. Because our products are regularly improved, the stated product information (such as, for example, the listed ingredients) may change from time to time. We therefore recommend that you always read the packaging or instructions before using the product. If you have any questions or comments, you can of course contact us.

2.2 If an offer has a limited validity or if special conditions apply, we will clearly state this in the offer.

2.3 We do our utmost to provide our offer with the correct (price) information. Unfortunately, we cannot exclude the possibility that we sometimes make a mistake or error. Mistakes or errors in the offer or the stated price, which can reasonably be recognized as such, are not binding on Keune.

3.1 You can order products on our website by selecting them and placing them in your shopping cart. By placing an order you agree to these terms and conditions.

3.2 You are responsible for providing the correct personal and payment details. If you have provided incorrect or incomplete information, Keune will unfortunately not be able to process your order correctly or at all. So check your data carefully.

3.3 After confirming your details, you can select a delivery method. The delivery costs are displayed during the ordering process. You will then be forwarded to the payment process.

4.1 Keune handles personal data with care and, when processing personal data, adheres to the privacy policy that can be consulted via the Privacy Statement on our website. Visitors to the website are deemed to have read and understood this Privacy Statement.

4.2 Links to external websites may be offered on Keune's website. Keune cannot be held liable for the use and content of external websites that are linked to or from Keune's website. Keune's Privacy Statement does not apply to any processing of personal data on or via such external websites.

5.1 The prices on our website are determined by Keune. We reserve the right to make price changes at any time. This price change does not apply to an order that you have already placed. However, within the legal limits, we may make a price change after you have placed an order as a result of a change in VAT rates, statutory regulations or provisions.

5.2 The prices of the products include VAT.

6.1 You can revoke an agreement regarding the purchase of a product during a cooling-off period of 14 days without giving reasons. Keune may ask you about the reason for the withdrawal, but you are not obliged to state your reason(s).

6.2 In some cases, no cooling-off period applies. This applies, among other things, to:

• Products made especially for you; and

• Sealed products that are not suitable to be returned for health or hygiene reasons and of which the seal has been broken after delivery.

If no cooling-off period applies, we will clearly state this in the offer.

6.3 The reflection period starts on the day after you have received your order. If we deliver your order in multiple shipments, the cooling-off period starts on the day after the last shipment has been received.

6.4 During the cooling-off period, you must handle the products and the packaging with care. The starting point here is that you may only handle and inspect the product as you would be allowed to do in a shop. You may not break any seal.

6.5 If you make use of your right of withdrawal, you must report this to Keune within 14 days of reflection. The return costs are for your own account. You return the product with all supplied accessories, if possible in its original condition and packaging, and in accordance with Keune's instructions. You return the products before the cooling-off period has expired.

6.6 As soon as Keune receives a notification of cancellation from you, we will send you a confirmation of receipt as soon as possible.

6.7 Keune will reimburse the purchase amount within 14 days after notification of your withdrawal, including any delivery costs charged by us for the returned product. We do have the right to withhold reimbursement until we have received the product or until you demonstrate that the product has been returned.

7.1 Keune guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal requirements applicable on the date on which your order was placed.

8.1 The place of delivery is the address that you have made known to us.

8.2 If delivery is delayed, or if the order cannot or only partially be delivered, you will be notified of this no later than 30 days after you have placed the order. In that case you have the right to dissolve the agreement without costs. In that case, the purchase amount paid by you will of course be refunded immediately.

9.1 As part of the ordering process, you select your desired payment method, as offered in the webshop. After the payment has been processed, you will receive a confirmation of your order via e-mail. This means that the order is final and an agreement has been concluded between you and Keune.

10.1 If you have any complaints, we ask you to submit them to Keune as soon as possible, fully and clearly described, via bonjour@keune.com.

10.2 Keune will give you an answer within 14 days from the date of receipt. If the complaint needs a longer processing time, we will let you know within 14 days. We will also tell you when you can expect our answer.

10.3 The legislation that applies in the country where you, as a consumer, are established, applies to these terms and conditions. Of course we hope to be able to handle any complaint properly with each other so that legal proceedings are not necessary. However, you always have the right to bring legal proceedings with regard to our products in the court of the country where you are located. You can also refer a dispute to the European platform for online dispute resolution via: https://ec.europa.eu/consumers/odr/

11.1 Images, logos and texts on the Keune website are protected by copyright. Unless stated otherwise, nothing from this website may be reproduced, distributed or used without written permission from Keune.

Copyright © Keune Haircosmetics. All rights reserved. These terms and conditions were last modified in July 2023.